PRIVACY POLICY
We are committed to protecting our customers' private information. This Privacy Policy describes how your personal information is collected, used, and shared when you access or make a purchase at https://vn.lapp.com/
1. Purpose of collecting personal information
When you access the Website, we may collect or process certain personal information from your device, including:
• Contact details such as your name, address, billing address, shipping address, phone number, and email address.
• Financial information such as credit card and debit card numbers, financial account information, payment card details, financial account details, transaction details, payment method, payment confirmation, and other payment details.
• Account information such as username, password, security questions, preferences, and your settings.
• Transaction information such as items viewed, added to your cart, added to a wish list or purchased, returned, exchanged, or cancelled, and your other past transactions.
• Information you provide when communicating with us, for example when submitting a customer support request.
• Information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Information relating to your interaction with the Service, including how and when you interact with or use the Service.
2. Scope of use of personal information
The Website uses the information provided by members to:
• Provide, adjust, and improve the service;
• Marketing and advertising;
• Security and fraud prevention;
• Communicate with customers;
• Legal reasons;
• Personal information is not used by members for any purpose other than confirmation and contact related to transactions on the Website.
3. Information storage period
Members' personal data will be stored until a cancellation request is made or the member themselves logs in and performs the cancellation. In all other cases, members' personal information will be kept secure on the website's server.
4. Organizations and individuals who may access personal information
The Member (Buyer) agrees that, where necessary, the following authorities/organizations/individuals have the right to access and collect their personal information, including:
• The Management Board.
• Competent state authorities, where required under the operating regulations.
• Financial and legal advisors and the Auditing Company.
• A complainant who can prove a violation by the Consumer.
5. Measures to protect user information and data
Commitment to protecting personal information
• Members' personal information on the website is committed to being kept absolutely confidential in accordance with the personal information protection policy. Collection and use of each member's information is carried out only with that customer's consent, except where otherwise required by law.
• We will not use, transfer, provide, or disclose any member's personal information to any third party without the member's consent.
• In the event that the server storing information is attacked by hackers resulting in the loss of members' personal data, we will be responsible for reporting the incident to the relevant authorities for prompt investigation and for notifying members.
• The website management requires individuals placing orders to provide the necessary information and to be responsible for the legal accuracy of that information. We are not responsible for, and will not resolve, any complaint relating to a member's rights if it is found that all personal information provided by that member at the time of initial registration was inaccurate.
• The Website is responsible for ensuring the security of personal information collected and stored, preventing the following acts: theft of, or unauthorized access to, information; unauthorized use of information; and unauthorized alteration or destruction of information.
Commitment to protecting payment information
• The Website ensures the safety and security of customers' payment transactions, and handles complaints and compensates for damages in the event that a customer's payment information via the website is altered, deleted, cancelled, copied, disclosed, moved without authorization, or misappropriated in a way that causes loss to the customer.
• Online payments are processed through the networks of our partner banks. Customers must only provide us or the website with accurate, non-misleading information, and must notify us of any changes or incidents relating to such information so that we can coordinate with the partner banks and relevant authorities to resolve the matter.
Policy of clear disclosure to consumers before or at the time information is collected
The Website has established and published a personal information protection policy for the collection and use of customers' personal information, covering: the purpose of collecting personal information; the scope of use of information; the information storage period; the persons or organizations that may access such information; the address of the entity collecting and managing the information, including how to contact it so that consumers may ask about the collection and processing of their personal information; and the methods and tools by which consumers may access and edit their personal data in the collecting entity's e-commerce system — all of which are clearly disclosed to customers before the time information is collected.
6. Methods and tools for consumers to access and edit their personal data
Members have the right to check, update, adjust, or delete their own personal information by logging into their account and editing their personal information, or by requesting that the Website do so on their behalf.
Members have the right to submit a complaint to the Website's Management Board regarding disclosure of their personal information to a third party. Upon receiving such feedback, the Website will verify the information, is responsible for responding with the reason, and will guide the member in restoring and re-securing their information.
7. Mechanism for receiving and resolving consumer complaints relating to personal information being used for a purpose or scope other than as notified
When a complaint or dispute arises relating to a member's personal information or the quality of the Supplier's products or services, we prioritize negotiation and conciliation between the parties in order to maintain members' trust in the quality of the Company's services, and proceed as follows:
Step 1: The member submits a complaint relating to the matter concerning personal information by calling +84 968 029 315 or by email at eshop.vn.lvn@lapp.com, submitting feedback through the website, and/or other means not contrary to the law.
Step 2: The Customer Care Department will receive the user's complaint; depending on the nature and severity of the complaint, the Company will take specific measures to help the user resolve the dispute and will respond with the outcome to the member within 10 working days.
Where the matter is beyond the Company's ability and authority to resolve, we will request that the member bring the matter to the competent state authority for resolution under the law.
We respect and strictly comply with regulations on the protection of members' rights. We therefore also ask members to respect and strictly comply with this Personal Information Protection Policy and to provide information that is complete, accurate, detailed, and truthful. Any act of deception, fraud, or infringement of the lawful rights and interests of other members is condemned and shall be fully liable under the Law.